Studio Policies

To create an empowering environment for your practice and community, please follow these studio policies.

  • Pre-registration for class is required due to limited pole availability.
  • All participants must be 18 years of age or older.
  • Registration, waiver and class payment is due prior to attending class.
  • If you are sick, please do not attend any classes.
  • We reserve the right to cancel any classes with low or no registrants.
  • Poles are not to be shaken under any circumstances to avoid loosening of hardware.
  • Students are not allowed to instruct or spot other students.
  • Only paid participants are allowed in class.
  • Please silent your phone.
  • Rings and lotion are prohibited on our poles.
  • We are not responsible for lost or stolen items.
  • All injuries are to be advised to the instructor prior to class.

Refunds & Credits

  • All purchases and class credits are non-refundable and non-transferrable.
  • Workshop credits are transferrable with a 24 hour notice.
  • All class packs have an expiration date. There is a fee of $10 for class pack extensions.

Late Policy

  • If you are more than 5 minutes late to class, you will not be allowed into the classroom and will need to reschedule.
  • Warming up helps prevent injuries. If you are late to a class, you will miss the warm-up and will not be allowed into the classroom. This is a safety issue. Please respect both our instructors and the other students by arriving to class on time. We are very strict about enforcing this policy.

Cancellation Policy

  • Regular scheduled class cancellations are permitted with no penalty up to 5 hours prior to the start of class.
  • Flexibility classes and private lessons have a 24 hour cancellation policy.
  • Single class, class package, private session registrant will lose their credit. Monthly members will be charged $15 to their account.
    Flexibility program registrant will be charged a $5 fee per flexibility class missed.
  • Cancellations with less than 5 hour notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
  • It is your responsibility to cancel your reservation by logging into your account. No emails, phone calls, facebook message or text message will be accepted.


  • If you would like to attend a class that has a waitlist please add your name as there are frequent cancellations. If you are added to the class, our system will send you an email confirmation and you can also check by logging into Mind Body.

Registration Policy

  • Pre-registration for class is required due to limited pole availability.

Inclement Weather Alert

  • The safety of members and employees is our top priority when making decisions whether to cancel a class due to bad weather. If the National Weather Service have recommended staying off roads or sheltering indoors, we will cancel class. If this were to happen, all students who are registered for classes during that time will be notified directly via phone call/voicemail and email.
  • To check if the studio is open due to the weather, please visit our FaceBook page for the latest notices.

Pole Class Tips

  • Do not apply lotions or oils before attending pole classes as it will make hands and legs slippery and unable to grip the pole. Please do not wear jewelry (especially rings) to pole class for they will damage the poles and the jewelry itself.

Class Attire

  • We are body friendly here therefore we recommend that you wear whatever that makes you feel comfortable. To be able to grip the pole you will need to wear shorts.
  • No street shoes are allowed in our classes. You are welcome to wear heels in class but they must have ankle straps.

Session Makeup Policy

  • Doll House Pole Fitness understands that life happens. If you miss a class, you are still required to abide by our cancellation policy and you are allowed to make it up in another session within the same month. If you do not make up a missed class before the end of the session, you forfeit your credits.

Groupon and Living Social Deals

  • In order to redeem your voucher, you will first need to create an account on our Mindbody site, then send us an email with your voucher number. Then we will input the class credit and set you up on our end. Please do not show up without a reservation.